Did you ever have a customer service experience that wasn't that great?  What did you do about it?
Did you complain?  Did you ask for a manager or a supervisor?  Or did you just vow to stop using that service.. if you had other options, that is. Did you hang up and shake your head and wonder what this world was coming to?

I work in insurance every day and talk to people every day that have no clue about insurance. These are people that talk to customers every day and give advice.
Its pretty scary to think that people are giving advice to customers but know nothing about the product.

Take this picture of Finn here. He's chewing on a car, but has no idea what it really is and what it can do.  He's just a baby, why would he know?  Somebody should tell him. Who would that be?  Mom, Dad or Grandma?

Somebody should tell the insurance professional about the product they are selling. They should be told exactly what they are chewing on and what it can do.

We all hope that the professional giving advice has done some homework, took some training classes and had some experience, don't we?  Well, I do.  If they are giving me advice and handling my personal affairs like that, they better darn well know what they are talking about.

I say it is the boss's responsibility to make sure his/her employees are empowered to have the best resources there is within that company.  And I also say its the boss's responsibility to make sure they are doing thier job the best way too.

 We have been too soft, its time to make them responsible.